Gazelle USA recalls cargo e-bikes over fall risk
The company is offering a free seat repair after nine reports of a bolt breaking and the saddle coming loose.
Gazelle USA is recalling about 1,032 Urban Arrow Cargo Electric Bikes in the United States over a fall hazard CPSC. About 134 more were sold in Canada CPSC. A bolt in the seat post can break, letting the saddle come loose, and the company has received nine reports of damage with no injuries reported CPSC.
What to do if you own one
The bikes sold at specialty bike stores nationwide from 2016 through 2022 for about $9,000 CPSC. Anyone who owns one should stop riding it right away and contact Gazelle USA for a free replacement seat post and saddle CPSC. The company says the part can be installed at home with no special tools, or taken to an Urban Arrow dealer to be installed for free CPSC. The recall is nationwide, and the commission does not break the count down by state CPSC.
The Consumer Product Safety Commission published this recall notice on October 1, 2026, drawing on reports from Gazelle USA CPSC.
Sources
The source filing
| Recall number | 27004 |
|---|---|
| Recall date | October 01, 2026 |
| Product | Urban Arrow Cargo Electric Bikes |
| Units | About 1,032 (In addition, about 134 were sold in Canada) |
| Hazard | The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. |
| Remedy | Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. |
| Remedy type | Repair |
| Injuries reported | The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported. |
| Sold at | Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000. |
| Company | Gazelle USA LLC, of Santa Cruz, California |
| Manufactured in | Netherlands |
| Scope | National recall — CPSC publishes no state or ZIP breakdown |
| Consumer contact | Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information. |
Published by U.S. Consumer Product Safety Commission (saferproducts.gov). This is the agency's public filing as The Lantern received it, shown with its fields named in plain English.